Shipping & Returns

Shipping & Returns

Click & Collect (Mount Maunganui)

  • Free Click & Collect is available from our Mount Maunganui showroom.

  • Select Click & Collect at checkout.

  • You'll receive an email when your order is ready for collection.

  • Please bring your order confirmation and photo ID when collecting your order.

Shipping

New Zealand

  • Nationwide tracked shipping is available.

  • All prices are shown in NZD.

  • Orders are packed and dispatched as quickly as possible.

  • You'll receive a shipping confirmation email with tracking details once your order has been dispatched.

  • Courier deliveries may require a signature.

  • We are unable to deliver to PO Box addresses. Please provide a physical delivery address.

Small Homewares

  • North Island: Live shipping rates calculated at checkout.

  • South Island: Live shipping rates calculated at checkout.

Furniture & Large Homewares

Furniture is shipped via Mainfreight. Shipping costs are based on the size, quantity and delivery location of your order.

If shipping isn't calculated at checkout, we'll contact you with the final freight cost before dispatch. If you'd like a quote before purchasing, please contact us by phone or email.

Estimated delivery times

  • North Island: 2–7 working days

  • South Island: 4–10 working days

International Shipping

Australia • USA • Canada • Europe • UK • Asia

Some international shipping costs cannot be calculated at checkout due to the size or weight of certain products. Where applicable, we'll contact you with the final shipping cost after your order is placed and before dispatch.

If you'd like a shipping quote before ordering, please email info@amierhome.com.

International Duties & Taxes

Where applicable, New Zealand GST will be removed from eligible international orders.

All import duties, customs fees, VAT/GST, local taxes, brokerage fees, and any other charges imposed by the destination country are the sole responsibility of the customer. These charges are not included in your purchase price or shipping costs and must be paid by the customer upon import or delivery. Amier Home is not responsible for any taxes, duties, customs fees, or import charges outside New Zealand.

If an international order is refused because customs duties, taxes, or import charges have not been paid, any return shipping costs, customs charges, storage fees, handling fees, or other expenses incurred will be deducted from any eligible refund. Original shipping charges are non-refundable.

Owner's Risk

Every Amier Home order is carefully packed to minimise the risk of damage during transit.

Due to the fragile nature of certain products—including mirrors, marble pieces and framed artwork—these items are shipped at the owner's risk.

If your order arrives damaged or faulty, please contact us within 24 hours of delivery with photographs so we can assess the issue and arrange an appropriate resolution.

Returns & Exchanges

Faulty or Incorrect Items

If your item is faulty, damaged or incorrect, please notify us within 24 hours of receiving your order and provide clear photographs.

Where appropriate, we'll offer a replacement, repair, refund or store credit in accordance with applicable consumer laws.

New Zealand Customers

We do not offer refunds for change-of-mind purchases.

Exchanges may be available provided:

  • You contact us within 14 days of purchase (in-store) or delivery (online).

  • The item is unused.

  • The item is returned in its original packaging and condition.

  • Proof of purchase is provided.

Australia, USA, Canada, UK & Asia

We do not offer refunds for change-of-mind purchases.

At our discretion, we may accept an exchange or return if:

  • You contact us within 14 days of receiving your order.

  • The item is unused and in its original packaging.

  • The item is returned in resaleable condition.

Customers are responsible for:

  • Return shipping costs.

  • Any customs duties or taxes.

  • Insurance for returned parcels (recommended).

European Union Customers

If your order is delivered to a member country of the European Union, you have the right to withdraw from your online purchase within 14 days of receiving your order, in accordance with applicable EU consumer protection laws.

To exercise this right, please contact us within 14 days of delivery.

Returned goods must:

  • Be returned within 14 days after notifying us.

  • Be securely packaged.

  • Show no more handling than necessary to inspect the product.

Unless the item is faulty, customers are responsible for:

  • Return shipping costs.

  • Import duties.

  • Customs charges.

  • Taxes and any associated fees.

Refunds will be processed once the returned goods have been received and inspected.

How to Start a Return

Please contact us before sending any item back.

Email: info@amierhome.com

Phone: +64 7 925 9893

Return Address

Amier Home

63/1 Totara Street

Mount Maunganui 3116

New Zealand

Once approved, we'll provide return instructions.

We strongly recommend using a tracked courier service, as Amier Home cannot accept responsibility for items lost or damaged during return transit.

Items That Cannot Be Returned

Unless required by law, we cannot accept returns or exchanges on:

  • Sale items

  • Clearance items

  • Seconds (items sold with disclosed imperfections)

  • Gift cards

  • Custom-made or personalised products

  • Special-order items

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws in your country of purchase. Where local consumer laws provide greater rights than those outlined above, those laws will apply.