All orders are generally dispatched within 1–3 business days.

Click & Collect orders are usually ready within an hour during store opening hours.

Free Click & Collect is available from our Mount Maunganui showroom.

Simply select Click & Collect at checkout, and we'll email you when your order is ready for collection.

Collection Address

Amier Home

63/1 Totara Street

Mount Maunganui 3116

New Zealand

For customers in the local area, we may be able to arrange delivery using our own delivery van, depending on the size of your order and our availability.

Please contact us before ordering to check whether local delivery is available for your purchase. A delivery fee may apply depending on your location and the size of the order.

Please ensure your home has suitable access for the furniture, including doorways, hallways, stairways and lifts. We cannot be responsible if an item cannot be delivered due to restricted access.

Please note: Our local delivery service is currently unavailable. We hope to have this service available again soon.

Nationwide

Tracked nationwide shipping.
Shipping rates are calculated at checkout.
Furniture and oversized items are shipped via Mainfreight.
If freight cannot be calculated at checkout, we'll contact you with a quote before dispatch.
Orders are dispatched as quickly as possible, and tracking details will be emailed once your order has shipped.

Estimated Delivery

North Island: 2–7 working days
South Island: 4–10 working days

Shipping

We offer delivery throughout New Zealand, as well as international shipping to Australia, the USA, Canada, the UK, Europe and selected countries across Asia.

We aim to dispatch standard orders within 3 working days. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.

International Delivery

We ship internationally using established freight and courier providers, which may include DHL, UPS or FedEx, depending on the destination and shipment requirements.

International delivery generally takes 5–20 business days after dispatch. Transit times are estimates and can vary due to customs processing, local delivery networks, border requirements and the final delivery address.

Shipping charges are calculated at checkout where available. If an international freight rate cannot be calculated automatically, we’ll contact you with a quotation before your order is dispatched.

For large furniture or multiple-item orders, customised international freight may be required. Please contact our team before purchasing so we can provide an estimated shipping cost based on your destination, order volume and product dimensions.

Customs, Duties & Import Charges

International customers are responsible for any customs duties, taxes, import charges, brokerage fees or other costs imposed by the destination country.

These charges are outside Amier Home’s control and are not included in our shipping prices unless specifically stated.

Tracking & Delivery

Tracking details will be provided once your order has been dispatched, where tracking is available. Please allow some time for tracking information to become active after the shipment has been collected.

Courier deliveries may require a signature upon arrival.

We are unable to deliver to PO Boxes. Please provide a physical delivery address when placing your order.

Delivery Risk

Certain fragile or specialist products, including mirrors, marble pieces and framed prints, are transported at the customer’s risk. Amier Home and our freight partners cannot accept responsibility for damage occurring during transit where the item has been shipped under these conditions.

If your order arrives damaged or faulty, please contact us as soon as possible and provide photographs so we can assess the situation.

Click & Collect — Mount Maunganui

Customers who are able to collect their order from our Mount Maunganui store can select Click & Collect at checkout at no additional charge.

Once your order is ready, we’ll send you an email confirming that it is available for collection.

When collecting your order, please bring:

• Your purchase confirmation
• Valid identification

Collection address: 63 Totara Street, Mount Maunganui, New Zealand.

Returns & Exchanges

We take care to ensure orders are supplied to a high standard. If there is an issue with your purchase, please contact our team so we can assess the matter and determine the appropriate solution.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us within 24 hours of delivery or collection and provide clear photographic evidence.

We’ll assess the issue and may request additional information or photographs where required. Where appropriate, we may arrange a repair, replacement, refund or store credit, in accordance with your rights under applicable New Zealand consumer law.

Change of Mind

We do not provide refunds for change-of-mind purchases.

However, an exchange may be considered where:

• You contact us within 24 hours of purchase for an in-store purchase, or within 24 hours of delivery for an online order.
• You can provide a valid proof of purchase.
• The product is returned unused and in its original condition.
• The item is eligible for exchange.

Approval is required before returning an item. We reserve the right to decline an exchange where the above requirements have not been met.

Returns Process

To request a return or exchange, please contact our team before sending anything back.

If your return is approved, we’ll provide a return authorisation along with the applicable return address and instructions.

Items returned by courier must be sent using a tracked delivery service. Unless the return relates to a faulty, damaged or incorrect item covered by your consumer rights, the customer is responsible for return freight costs.

You may also return eligible items directly to our store:

Amier Home
63 Totara Street
Mount Maunganui, New Zealand

Exclusions

We do not offer exchanges on:

• Sale items
• Seconds or clearance products
• Items specifically discounted due to known imperfections

Additional exclusions may apply to certain products where stated at the time of purchase.

Need Help?

If you have questions about delivery, international freight, returns or exchanges, please contact the Amier Home team before placing your order where possible.

We’re happy to help with shipping estimates and answer any questions about your order.

Please inspect your order as soon as it arrives.

If your item arrives damaged, contact us within 24 hours with clear photographs of the item and packaging.

We’ll assess the damage and work with you on the appropriate resolution.

Delivery timeframes are estimates only and may be affected by courier delays, weather, public holidays or other circumstances outside our control.

Returns & Exchanges Policy

By placing an order with Amier Home, you agree to the following Returns & Exchanges Policy. This policy is intended to operate in accordance with your rights under New Zealand consumer law.

Faulty, Damaged or Incorrect Items

We take care to ensure your order arrives in excellent condition. If your item arrives damaged, faulty or incorrect, please contact us within 24 hours of delivery and provide clear photographs of the item and any relevant packaging.

We will assess the issue and may request additional information or photographs where required. Where appropriate, we will arrange a repair, replacement, refund or store credit, in accordance with your rights under New Zealand consumer law.

Change of Mind

We do not offer refunds for change-of-mind purchases.

However, we may offer an exchange within 14 days of purchase for in-store purchases, or within 14 days of delivery for online orders, provided that:

• The item is unused and in its original condition.
• The item is in its original packaging, where applicable.
• The item is in a clean and resaleable condition.
• You can provide valid proof of purchase.

Change-of-mind exchanges are subject to our approval and availability of a suitable replacement item.

Return shipping costs are the responsibility of the customer for change-of-mind returns or exchanges, unless the item is faulty, damaged or incorrect.

Non-Returnable Items

We do not accept change-of-mind returns or exchanges on:

• Sale or clearance items
• Seconds or items discounted due to noted imperfections
• Gift cards
• Custom or personalised products
• Special-order items

This does not affect any rights you may have under New Zealand consumer law.

How to Start a Return

Please contact us before sending any item back. We will provide instructions and, where applicable, confirm whether your return has been approved.

Email: info@amierhome.com
Phone: +64 7 925 9893

For approved returns sent by courier, we recommend using a tracked shipping service, as the customer is responsible for the item until it reaches us.

You may also return an approved item directly to our store:

Amier Home
63 Totara Street
Mount Maunganui, New Zealand

Customers are responsible for return shipping costs for change-of-mind returns or exchanges.

If you have any questions about our Returns & Exchanges Policy, please contact our team — we're always happy to help.