Shipping & Returns

Shipping & Returns

New Zealand Tracked Shipping

  • Nationwide shipping available
  • All prices are in NZD
  • Orders are packed and dispatched as quickly as possible after purchase
  • You’ll receive a confirmation email with tracking details once your order has been sent
  • Courier deliveries may require a signature
  • We are unable to deliver to PO Box addresses — please provide a physical address

Small Homewares

  • North Island: Live rates calculated at checkout
  • South Island: Live rates calculated at checkout

Large Homewares & Furniture

We offer flat-rate shipping for furniture via Mainfreight. Pricing is based on the size, quantity, and delivery location of your order.

Once your order is placed, we’ll confirm the final shipping cost and organise delivery to ensure everything arrives safely. If you’d prefer a quote beforehand, feel free to contact us by phone or email.

Estimated delivery timeframes:

  • North Island: 2–7 working days
  • South Island: 4–10 working days

Australian Shipping — POA

Shipping to Australia is priced on application due to varying costs depending on item size and location. Please email info@amierhome.com to request a quote before placing your order.

USA Shipping — POA

Shipping is priced on application. VAT will be removed from your invoice; however, any applicable duties, taxes, and customs charges will be payable at your destination.

 Owner’s Risk

All Amier Home pieces are carefully prepared for delivery. However, for fragile items (including mirrors, marble pieces, and framed prints), shipping is at the owner’s risk.

While every precaution is taken, if your item arrives faulty, we will happily arrange a full refund.

Click & Collect (Mount Maunganui)

  • Free Click & Collect available from our Mount Maunganui store
  • Select this option at checkout
  • You’ll be notified when your order is ready
  • Please bring your order confirmation and ID when collecting

 

Returns

Returns Policy

By placing an order with Amier Home, you agree to the following:

Faulty Items

If your item arrives faulty, please contact us within 24 hours with photographic evidence. We’ll assess the issue and offer a refund, exchange, or store credit where appropriate.

Exchanges

We do not offer refunds for change-of-mind purchases. However, exchanges are available if:

  • You notify us within 24 hours of purchase (in-store) or delivery (online)
  • The item is returned with proof of purchase
  • The item is unused and in original packaging

Returns Process

To initiate a return, please contact us. Once approved, we’ll provide return instructions and our address.

  • Return shipping costs are the customer’s responsibility
  • We recommend using a tracked courier service
  • Alternatively, returns can be made in-store at: 63 Totora Street, Mount Maunganui

Please note: we cannot accept responsibility for items damaged during return transit.

Exclusions

We do not accept exchanges on:

  • Sale items
  • Seconds (items discounted due to imperfections)