Shipping & Returns Policy

By placing an order with Amier Home, you agree to the terms outlined below.

Shipping

We offer delivery throughout New Zealand, as well as international shipping to Australia, the USA, Canada, the UK, Europe and selected countries across Asia.

We aim to dispatch standard orders within 3 working days. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.

New Zealand Delivery

Standard courier rates apply to metropolitan and on-continent addresses. Rural, remote or non-standard deliveries may incur additional charges.

For standard-sized items, estimated delivery times under normal circumstances are:

• North Island: 3–4 working days

• South Island: 4–6 working days

Please note that delivery estimates are indicative only and may be affected by courier delays, weather, public holidays or other circumstances outside our control.

Large Homewares & Furniture

Large and oversized products, including sofas, beds, dining tables, armchairs and other substantial furniture, require specialised freight.

Furniture deliveries within New Zealand are generally arranged through Mainfreight. Freight charges depend on the item dimensions, quantity purchased and delivery location.

Where a shipping price cannot be calculated during checkout, we’ll contact you after your order has been placed with a customised freight quotation. You may also contact us before ordering if you would like an estimated delivery cost.

International Delivery

We ship internationally using established freight and courier providers, which may include DHL, UPS or FedEx, depending on the destination and shipment requirements.

International delivery generally takes 5–20 business days after dispatch. Transit times are estimates and can vary due to customs processing, local delivery networks, border requirements and the final delivery address.

Shipping charges are calculated at checkout where available. If an international freight rate cannot be calculated automatically, we’ll contact you with a quotation before your order is dispatched.

For large furniture or multiple-item orders, customised international freight may be required. Please contact our team before purchasing so we can provide an estimated shipping cost based on your destination, order volume and product dimensions.

Customs, Duties & Import Charges

International customers are responsible for any customs duties, taxes, import charges, brokerage fees or other costs imposed by the destination country.

These charges are outside Amier Home’s control and are not included in our shipping prices unless specifically stated.

Tracking & Delivery

Tracking details will be provided once your order has been dispatched, where tracking is available. Please allow some time for tracking information to become active after the shipment has been collected.

Courier deliveries may require a signature upon arrival.

We are unable to deliver to PO Boxes. Please provide a physical delivery address when placing your order.

Delivery Risk

Certain fragile or specialist products, including mirrors, marble pieces and framed prints, are transported at the customer’s risk. Amier Home and our freight partners cannot accept responsibility for damage occurring during transit where the item has been shipped under these conditions.

If your order arrives damaged or faulty, please contact us as soon as possible and provide photographs so we can assess the situation.

Click & Collect — Mount Maunganui

Customers who are able to collect their order from our Mount Maunganui store can select Click & Collect at checkout at no additional charge.

Once your order is ready, we’ll send you an email confirming that it is available for collection.

When collecting your order, please bring:

• Your purchase confirmation

• Valid identification

Collection address: 63 Totara Street, Mount Maunganui, New Zealand.

Returns & Exchanges

We take care to ensure orders are supplied to a high standard. If there is an issue with your purchase, please contact our team so we can assess the matter and determine the appropriate solution.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us within 24 hours of delivery or collection and provide clear photographic evidence.

We’ll assess the issue and may request additional information or photographs where required. Where appropriate, we may arrange a repair, replacement, refund or store credit, in accordance with your rights under applicable New Zealand consumer law.

Change of Mind

We do not provide refunds for change-of-mind purchases.

However, an exchange may be considered where:

• You contact us within 24 hours of purchase for an in-store purchase, or within 24 hours of delivery for an online order.

• You can provide a valid proof of purchase.

• The product is returned unused and in its original condition.

• The item is eligible for exchange.

Approval is required before returning an item. We reserve the right to decline an exchange where the above requirements have not been met.

Returns Process

To request a return or exchange, please contact our team before sending anything back.

If your return is approved, we’ll provide a return authorisation along with the applicable return address and instructions.

Items returned by courier must be sent using a tracked delivery service. Unless the return relates to a faulty, damaged or incorrect item covered by your consumer rights, the customer is responsible for return freight costs.

You may also return eligible items directly to our store:

Amier Home
63 Totara Street
Mount Maunganui, New Zealand

Exclusions

We do not offer exchanges on:

• Sale items

• Seconds or clearance products

• Items specifically discounted due to known imperfections

Additional exclusions may apply to certain products where stated at the time of purchase.

Need Help?

If you have questions about delivery, international freight, returns or exchanges, please contact the Amier Home team before placing your order where possible.

We’re happy to help with shipping estimates and answer any questions about your order.