Shipping & Returns

 

Shipping & Returns

New Zealand Tracked Shipping

  • NZ-wide shipping
  • All shipping rates are in NZ dollars
  • Standard shipping rates apply to metropolitan centres only
  • We aim to dispatch orders within 3 working days
  • You will receive a shipping update email (with tracking number) once your order has been dispatched
  • All items sent by courier may need a signature on delivery
  • We cannot deliver to PO Box addresses — please use a physical address
Small Homewares
  • North Island: $8.00 - $15.00
  • South Island: $12.00 - $20.00
Large Homewares & Furniture

Our furniture is delivered by Mainfreight, with shipping costs calculated based on the size, number of items, and your address. After you checkout, we’ll get in touch to provide a custom quote. Alternatively, you can call or email us before placing your order to get an estimate.

Estimated delivery timeframes:

  • North Island: 2–7 days
  • South Island: 4–10 days
Australian Shipping – POA

Shipping to Australia is price on application (POA) due to varying costs based on item size and location. Please email us at [insert contact email] to request a shipping quote before placing your order.

Owner’s Risk

Certain items, such as mirrors, marble pieces, and framed prints, are shipped at the owner’s risk. Neither Amier Home nor our shipping partners can be held responsible for any damage incurred during delivery.

Click & Collect (Mount Maunganui)

  • Free Click & Collect option available for customers picking up from our Mount Maunganui store
  • Simply select this option at checkout
  • We will notify you via email once your order is ready for collection
  • Please bring a copy of your purchase confirmation email and identification when collecting

Return Policy

By placing an order with Amier Home, you agree to our Returns Policy:

Faulty Items

We have strict quality control measures in place, but if an item arrives faulty, contact us within 24 hours with photographic evidence. We will assess the issue and provide a refund, exchange, or credit note as appropriate.

Exchanges

We do not offer refunds for change-of-mind purchases, but we do offer exchanges provided:

  • You notify us within 24 hours of purchasing (in-store) or receiving (online) your item
  • The item is returned with a valid receipt
  • The item is returned in its original, unused condition
Returns Process

To start a return, contact us. Once approved, you will receive a return authorization with our returns address and postage instructions. If returning by courier, please use a tracked shipping service (return shipping costs are the customer’s responsibility). Alternatively, you can return your item directly to our store at 63 Totara Street, Mount Maunganui.

Excluded Items

We do not offer exchanges on:

  • Sale items
  • Seconds (items discounted due to noted imperfections)