Shipping & Returns

All orders are generally dispatched within 1–3 business days.

Click & Collect orders are usually ready within an hour during store opening hours.

Free Click & Collect is available from our Mount Maunganui showroom.

Simply select Click & Collect at checkout, and we'll email you when your order is ready for collection.

Collection Address

Amier Home

1/63 Totara Street, Mount Maunganui 3116
New Zealand

For customers in the local area, we may be able to arrange delivery using our own delivery van, depending on the size of your order and our availability.

Please contact us before ordering to check whether local delivery is available for your purchase. A delivery fee may apply depending on your location and the size of the order.

Please ensure your home has suitable access for the furniture, including doorways, hallways, stairways and lifts. We cannot be responsible if an item cannot be delivered due to restricted access.

Please note: Our local delivery service is currently unavailable. We hope to have this service available again soon.

Nationwide

Tracked nationwide shipping.
Shipping rates are calculated at checkout.
Furniture and oversized items are shipped via Mainfreight.
If freight cannot be calculated at checkout, we'll contact you with a quote before dispatch.
Orders are dispatched as quickly as possible, and tracking details will be emailed once your order has shipped.

Estimated Delivery

North Island: 2–7 working days
South Island: 4–10 working days

Shipping

We offer delivery throughout New Zealand, as well as international shipping to Australia, the USA, Canada, the UK, Europe and selected countries across Asia.

We aim to dispatch standard orders within 3 working days. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.

International Delivery

We ship internationally using established freight and courier providers, which may include DHL, UPS or FedEx, depending on the destination and shipment requirements.

International delivery generally takes 5–20 business days after dispatch. Transit times are estimates and can vary due to customs processing, local delivery networks, border requirements and the final delivery address.

Shipping charges are calculated at checkout where available. If an international freight rate cannot be calculated automatically, we’ll contact you with a quotation before your order is dispatched.

For large furniture or multiple-item orders, customised international freight may be required. Please contact our team before purchasing so we can provide an estimated shipping cost based on your destination, order volume and product dimensions.

Customs, Duties & Import Charges

International customers are responsible for any customs duties, taxes, import charges, brokerage fees or other costs imposed by the destination country.

These charges are outside Amier Home’s control and are not included in our shipping prices unless specifically stated.

Tracking & Delivery

Tracking details will be provided once your order has been dispatched, where tracking is available. Please allow some time for tracking information to become active after the shipment has been collected.

Courier deliveries may require a signature upon arrival.

We are unable to deliver to PO Boxes. Please provide a physical delivery address when placing your order.

Need Help?

If you have questions about delivery, international freight, returns or exchanges, please contact the Amier Home team before placing your order where possible.

We’re happy to help with shipping estimates and answer any questions about your order.

Damaged or Faulty Items

Please inspect your order carefully as soon as it arrives.

If your item arrives damaged or faulty, please contact us within 24 hours of delivery and provide clear photographs of the item, along with the packaging it arrived in. This allows us to assess the damage and determine the appropriate resolution.

Delivery Risk

Some fragile or specialist items, including mirrors, marble pieces and framed prints, are shipped under specific freight conditions and are transported at the customer’s risk. Amier Home and our freight partners are unable to accept responsibility for damage that occurs during transit for these items.

If your order arrives damaged or faulty, please contact us as soon as possible with clear photographs of the item and packaging. We will assess the situation and advise you on the next steps.

Delivery timeframes are estimates only and may be affected by courier delays, weather, public holidays or other circumstances outside our control.

Returns & Exchanges Policy

We want you to love your Amier Home purchase. Our returns policy operates alongside your rights under New Zealand consumer law.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty or incorrect, contact us within 24 hours of delivery with clear photos of the item and packaging.

We’ll assess the issue and, where required, arrange an appropriate remedy in accordance with New Zealand consumer law.

Change of Mind

We do not offer refunds for change-of-mind purchases.

We may offer an exchange within 14 days of purchase for in-store orders or 14 days of delivery for online orders, provided the item is:

• Unused and in original condition
• In original packaging, where applicable
• Clean and resaleable
• Accompanied by proof of purchase

Return shipping costs are the customer’s responsibility for change-of-mind exchanges.

Non-Returnable Items

Change-of-mind exchanges are not available on:

• Sale or clearance items
• Seconds or items sold with known imperfections
• Gift cards
• Custom or personalised items
• Special-order items

This does not affect your rights under New Zealand consumer law.

Returns

Please contact us before sending anything back so we can provide return instructions.

Email: info@amierhome.com
Phone: +64 7 925 9893

Approved returns can also be brought to:

Amier Home
1/63 Totara Street, Mount Maunganui 3116
New Zealand