Refund policy

Return Policy

By placing an order with Amier Home you agree to our Returns Policy below:

Faulty items

We have strong quality control measures in place to ensure items arrive in optimal condition, but in the unlikely event an item is faulty — please contact us within 24 hours with photographic evidence. We will assess the item and either request more information/evidence or provide a full refund, exchange or credit note.

Exchanges

We don’t offer refunds for change of mind reasons, but we do offer exchanges provided:

• You notify us within 24 hours of purchasing your item (in store purchase) or receiving your item (via online purchase)
• The item is returned with a valid receipt
• The item is returned in its original unused condition

Returns process

To start a return, contact us. Once your return is approved you will receive a return authorisation which will include our returns address and postage instructions.

If you’re sending your item back via courier, please use a tracked shipping service (you will need to cover these costs). You can also return your item directly to our store — 63 Totara Street, Mount Maunganui.ç

Customers will be responsible for paying for their own shipping costs for returning their item.

Excluded items

We don’t offer exchanges on sale items or seconds (items discounted due to noted imperfections)

If you have any questions about our Shipping & Returns Policies, please get in touch. We’re here to help.